About Us
Leading provider of debt management
ITC Business Administrators is a leading provider of arrear debt management and collections services in South Africa since 1989, covering a turnkey range of services covering the full receivables management cycle from total receivables management outsourcing through to charged off debt recovery.
We are the collections and recoveries agency of choice for businesses of all sizes – from SMEs to large corporates – across diverse industries from financial services, retail, telecommunications, education, medical and healthcare, education and government.
Our Focus
We focus on providing brand and reputation protection for our stakeholders by maintaining the highest ethical standards and a strong culture of compliance with the laws and regulations governing our industry. The success of our business is underpinned by the quality and extensive industry specific experience of our people.
ITC Business Administrators has centralised operations in Cape Town and a staff complement of 58 agents, with a call centre capacity of 400 (24/7).
The ITC Business Administrators brand continues to be a key point of differentiation that is well known among South Africans from a credit bureau perspective. Our wealth of experience and trained team of credit controllers, supervisors and managers has seen us achieve excellent results for our clients while maintaining those important relationships with your clients.
Top reasons to work with ITCBA
We become your collections partner, not a debt collector
ITCBA is a collections partner with a proven track record in partnerships, versus being a ‘vendor’. As your collections partner, we know that every client is unique and different approaches are needed – we spend the time to research and understand what ‘success looks like’ for your business, big or small. There is no one-size-fits-all solution to collections. The industry, client base, financial provisioning and regulations differ, so it’s vital to have a partner that assesses these factors in detail to deliver a successful collections strategy aligned to your objectives and circumstances, and those of your customers.
It’s about customer service
Our approach to collections is different! We leverage our internal and external data sources and analytics to empower collections agents to have meaningful and constructive conversations with your customers, at the right time, via the right channel. By better understanding each debtor’s circumstances and behaviour, ITCBA is able to segment and risk rate debtors more precisely and activate the right conversations – the ideal being to rehabilitate their account and bring them back on track, and if that’s not possible, find ways to restructure their debt.
Track record
ITCBA has an extensive track record across many diverse industries spanning almost 35 years. Collection regulations differ between industries, and there are many subtle nuances, so its important to work with a collections partner that has experience in your industry sector. For our clients, this means that we are better equipped to deal with your unique challenges and improve recovery while maintaining a compliance system that’s fit for your business needs.
Size and scaling capability
As part of one of South Africa’s largest collections and recoveries businesses with various group companies bringing our skills and capabilities together, ITCBA is able to provide rapid scale when needed, while efficiently managing the portfolio given, and maintain quality and compliance standards and customer retention at the same time. Across our portfolio of collections businesses, we have a 650-seat call centre in Johannesburg, a 200-seater in Cape Town, and a combined capability of 300k calls daily.
It’s about ROI
It’s tempting to compare agencies based on initial price only, but what’s more important is how much cash they actually return to your business and their recovery rate, especially when it comes to complex debt collection. ITCBA’s recovery rate and agent quality delivers the very best ROI for your business.
Agile structure
As your collections partner, we adapt and learn as fast as the environment is changing. ITCBA is able to pivot between offering physical payment mechanisms to offering EFTs and debit orders and electronic payment channels to ensure people can still pay on time, within a matter of hours versus days and weeks.
Data and Analytics Capability
Our data and analytics capability is world-class, which means that we are able to use supplied data effectively and augment this with expertise and additional resources to effectively engage with debtors. Our data analysis and interpretation capabilities means we’re able to apply the appropriate treatment to the data, at the right time, in the correct medium to best reach and engage each debtor.
Technology
Our omni-channel communication tools incorporate traditional as well as digital channels to effectively communicate, report and pivot between requirements of your business and its customers.
Why ITCBA?
Credit providers are alive to the fact that these are not ordinary times that their customers are living through, and that a more collaborative and an increased data-driven approach is needed to help indebted consumers through their constraints to repay their debts.
However, there is also a fine balance to strike for creditors since unpaid debt will limit the ability of the business to grow and remain sustainable. When assessing a potential collections partner to help recover such debts, there are critical considerations that credit providers need to weigh up.
ITCBA looks to strike a balance on two important fronts.
This is particularly important for our clients who are likely to have ongoing relationships with their debtors and want to maintain a relationship of goodwill and trust – think schools, medical practices, retailers and so on. This approach matters at a time when many customers who were previously in good standing now find themselves defaulting on their financial commitments through no fault of their own.
