Leading provider of debt management
ITC Business Administrators is a leading provider of arrear debt management and collections services in South Africa since 1989, covering a turnkey range of services covering the full receivables management cycle from total receivables management outsourcing through to charged off debt recovery.
We are the collections and recoveries agency of choice for businesses of all sizes – from SMEs to large corporates – across diverse industries from financial services, retail, telecommunications, education, medical and healthcare, education and government.
We focus on providing brand and reputation protection for our stakeholders by maintaining the highest ethical standards and a strong culture of compliance with the laws and regulations governing our industry. The success of our business is underpinned by the quality and extensive industry specific experience of our people.
ITC Business Administrators has centralised operations in Cape Town and a staff complement of 58 agents, with a call centre capacity of 400 (24/7).
The ITC Business Administrators brand continues to be a key point of differentiation that is well known among South Africans from a credit bureau perspective. Our wealth of experience and trained team of credit controllers, supervisors and managers has seen us achieve excellent results for our clients while maintaining those important relationships with your clients.
Top reasons to work with ITCBA
Credit providers are alive to the fact that these are not ordinary times that their customers are living through, and that a more collaborative and an increased data-driven approach is needed to help indebted consumers through their constraints to repay their debts.
However, there is also a fine balance to strike for creditors since unpaid debt will limit the ability of the business to grow and remain sustainable. When assessing a potential collections partner to help recover such debts, there are critical considerations that credit providers need to weigh up.
ITCBA looks to strike a balance on two important fronts.
This is particularly important for our clients who are likely to have ongoing relationships with their debtors and want to maintain a relationship of goodwill and trust – think schools, medical practices, retailers and so on. This approach matters at a time when many customers who were previously in good standing now find themselves defaulting on their financial commitments through no fault of their own.